Services & Accessibility

Services and conveniences to enhance your visit with us

Visitor Information

TICKETING

  • Please note that our onsite Ticketing Counters at Gardens by the Bay will not be open during this period.

    Buy tickets online
    Buy tickets via mobile app

  • Ticketing Counters

    • The Canopy (Located in front of Flower Dome entrance)
    • Bayfront Plaza & Floral Fantasy (Next to exit of Bayfront MRT)
    • Supertree Grove (For purchase of OCBC Skyway tickets only)

  •  9.00am - 8.00pm daily

  • See map for locations

TICKETING HUB

INFORMATION & VISITOR SERVICES

  • Closed until further notice

  • Information Counters

    • Golden Garden (Near drop-off point)
    • Floral Fantasy (Next to exit of Bayfront MRT)

  • 8.30am - 9.00pm daily

  • Visitor Services Centre

    • The Canopy (Opposite Main Ticketing Counter)

  • 8.30am - 9.00pm daily

  • See map for locations

Visitor Information & Services

GIFT SHOPS

  • Take a piece of the Gardens back with you. Drop by our gift shops to check out our selection of exclusive Gardens by the Bay souvenirs, books and delicious treats, including our very own ice cream.

  • Locations

    • Arrival Gift Shop (Closed from 1 -15 July 2021)
    • Conservatory Gift Shop

  • 9.00am - 9.00pm daily

  • See map for locations

Shopping at the gardens

AMENITIES AND FACILITIES

  • Taxi stand: Located at the Main Gate entrance

  • Bicycle parking racks: Located around Bay South Garden. 

  • Nursing rooms: Available at the below locations.

    • Golden Garden (Near Information Counter)
    • The Canopy (Near Flower Dome entrance)
    • [Temporarily unavailable] Inside Cloud Forest (After going down the escalator from Crystal Mountain)
    • [Temporarily unavailable] Floral Fantasy (Inside Gift Shop)
    • Supertree Food Hall
    • Far East Organization Children's Garden
    • The Meadow

  • Strollers: Stroller rental are available at $2 per day at Arrival Gift Shop. Strollers must be returned by 8.00pm.

    Kindly note that strollers issued are meant for young children (weight limit of 15kg).

  • Wheelchairs: Wheelchair rental are available at $2 per day at Arrival Gift Shop. Wheelchairs must be returned by 8.00pm. Kindly approach our friendly staff on ground if you require any assistance. 

  • First aid services: Kindly approach our friendly staff on ground if you require any medical assistance.

  • ATMs: Available at The Canopy

  • Electronic lockers: One-time rental charge for up to 21 hours. Various sizes are available at the below locations:

    • Golden Garden at $2 and $4
    • The Canopy at $2 and $4
    • Floral Fantasy at $2 and $6
    • Bayfront Pavilion at $6

     

    Please note:

    • Additional charge for every 21 hours exceeded
    • Only $2 (SGD) notes are accepted

  • Free WiFi (GBTB-FreeWifi): Available at Flower Dome, Cloud Forest, Supertree Grove, Golden Garden, Far East Organization Children's Garden and Floral Fantasy.

  • [Temporarily unavailable] Free Mobile Charging Station: Available at the Visitor Services Centre (8.30am - 9.00pm only) and Floral Fantasy (24 hours)

  • [Temporarily unavailable] Conservatories Audio Guide headset: Available for rent at $4 per headset at the Visitor Services Centre. Find out more on our Conservatories Audio Guide.


Getting around the Gardens

  • Auto Rider services have resumed operations.

     

    Audio Tour services remain suspended till further notice.

     

    For further information on Gardens by the Bay's COVID-19 advisory, click here.

SHUTTLE SERVICE

  • 9.00am - 9.00pm (last ride at 8.45pm)

  • Loop service between:
    Bayfront Plaza ←→ Active Garden ←→ Flower Dome

  • Admission fee at $3 for 2-way rides

    Tickets can be purchased online or via the Gardens by the Bay Mobile App.

  • Free Shuttle Service for all wheelchair passengers

    Applies to ambulent and non-ambulent wheelchair passengers. Caregivers are required to purchase a ticket.

SHUTTLE SERVICE

Auto Rider

  • Ticket holders will enjoy 10% off their total bill in Cafe Aster.

  • Auto Rider, a driverless autonomous vehicle, brings a new dimension of travel within the Gardens. Enjoy a unique experience in the air-conditioned vehicle, especially at night when the digital-glass technology and lighting effects are accentuated.

  • Mon - Thu: 12.00pm - 5.00pm
    Last ticket sale at 4.30pm

    Fri - Sun: 12.00pm - 7.00pm
    Last ticket sale at 6.30pm

  • Runs at approximately 20-minute intervals from Bayfront Plaza

  • ADMISSION FEE:
    2-way ride: $5
    1-way ride: $3

  • Tickets can be purchased via Klook, the mobile app “Auto Rider @ Gardens by the Bay", or through the self-ticketing kiosks at the following locations:

    • Bayfront Plaza (near the Automated Ticketing kiosks) 
    • Flower Dome (near the Shuttle Service stop) 

  • Passengers must be at least 3 years of age and a height of 1.2m to take the Auto Rider.



    Additional Information

    • No food and drinks are allowed inside the vehicle.
    • This vehicle is not stroller and wheelchair-friendly.
    • The vehicle can accommodate up to 8 seated passengers and all seats will be assigned by staff on-board.
    • The service will be suspended in the event of heavy rain or lightning warning for the safety of visitors.
    • Visitors with medical conditions, special physical needs and expecting mothers are advised not to board the Auto Rider for safety reasons. 
    • Foldable bicycles, strollers, personal mobility devices, luggage are not allowed on the Auto Rider.
    • Visitors must abide to the terms of use designed in the best interest of safety and comfort for all passengers.

  • A cashless payment system has been adopted for ticket purchases i.e. only credit cards and WeChat Pay will be accepted.

Auto Rider

Audio Tour

  • Suspended until further notice

  • Hop onto our Audio Tour and enjoy a leisurely 25-minute informative commentary tour around the Gardens.

  • 9.00am - 5.30pm (Mondays* - Fridays)
    9.00am - 5.00pm (Weekends and Public Holidays)
    *Audio Tour begins at 12.30pm on the first Monday of every month.

  • Runs at 15-minute intervals

  • STANDARD RATE

    Adult/Senior: $8
    Child (3-12 years old): $3

  • SINGAPORE RESIDENT1 RATE

    Adult (13-59 years old): $8
    Senior (≥60 years old): $5
    Child (3-12 years old): $3

  • FRIENDS OF THE GARDENS RATE

    Adult (13-59 years old): $5
    Senior (≥60 years old): $5
    Child (3-12 years old): $3

  • The commentary on our Audio Tour vehicles is in English. Mandarin and Japanese commentaries are only available upon booking of garden tour and VIP visits.

  • Tickets can be purchased at the Audio Tour Ticket Counter at Golden Garden during the specified operating hours. Cash payments to be made in small notes only.

    For Group ticket purchases, electronic payments are available at our main ticketing counter (The Canopy).

Terms and Conditions for Garden Cruiser services:

  • 1 Singapore Resident Rates are applicable for Singapore citizens, permanent residents and those living in Singapore, including holders of employment passes, work permits or dependent passes. Proof of residency may be required when purchasing tickets.
  • All prices are in Singapore Dollars (SGD) and are inclusive of GST. 
  • The admission hours and rates above reflect our standard operating hours and prices and are subject to change. Please check the Announcements page for latest updates.
  • We may change the operating hours, suspend or cease operations without prior notice and without refund or compensation or any liability in the event of inclement weather, special events or other reasons.


CONTACT US